Every claim is read by hand
Simple claims wait behind complex ones because someone has to open each email to find out which is which.
All solutions
Insurance
Claims triage without the queue.
Claims arrive by email, phone and portal, and each one needs reading, grading and routing before anyone can help the customer. Kiln does the first pass in minutes and puts the right claim in front of the right assessor.
Today
How the work runs now. And why it is slow.
Policy checks are manual
Cover, excess and limits are looked up in another system before a claim can move.
Customers chase for updates
There is no single view of where a claim is up to, so the phone rings.
With Kiln
How Kiln runs it. Step by step.
- 1
Read the claim
Kiln picks up the claim from the inbox or form and reads the details and any photos.
- 2
Grade it
An AI step grades severity, and the policy is checked for cover and limits.
- 3
Route it
Simple claims are fast-tracked, the rest go to the right assessor with everything attached.
- 4
Keep everyone told
The customer and broker are updated at each stage, and every decision is on the record.
Connected
Works with what you run.
Kiln connects to the systems insurance teams usually use. Nothing is replaced and nothing is migrated.
- Microsoft Outlook
- Salesforce
- Microsoft SharePoint
- Microsoft Excel
- Policy system
- Claims portal
More in insurance
Other processes we automate.
- Claims triage
- Renewal reminders
- Certificates of currency
- Broker requests
- Complaint handling
What changes
Less chasing. More done.
Fast-track the simple ones
Straightforward claims can be paid without waiting in the queue.
Assessors on the right work
Your people spend their time on the claims that need judgement.
Fewer chasing calls
Customers know where their claim is up to without having to ask.
Next step
Tell us your automation problem. We'll help you solve it.
The approval that lives in someone's inbox, the report rebuilt by hand every month, the spreadsheet nobody wants to touch. Describe it in a sentence or two. We'll come back with how we would run it in Kiln, connected to the systems you already use.