Referrals wait in inboxes
A suspected fraud arrives by email and sits until someone notices it, with no clock running and no record of who looked.
All solutions
Lending and finance
Lending operations that move themselves.
Origination works. It is everything around it that runs on email and spreadsheets: fraud referrals, hardship requests, settlement handovers and complaint deadlines. Kiln runs that work across the systems you already have.
Today
How the work runs now. And why it is slow.
Every handover is re-keyed
Settlement details are copied from the loan system to the CRM to a spreadsheet, and each copy is a chance to get it wrong.
Deadlines are tracked by memory
Hardship and complaint response times live in someone's calendar, so a breach is found after it happens.
With Kiln
How Kiln runs it. Step by step.
- 1
Pick it up
A new application in Salesforce or an email to the fraud inbox starts the workflow on its own.
- 2
Check it
Identity is verified, an AI step grades the risk, and your credit rules and limits are applied.
- 3
Route it
Low risk carries on, anything unusual goes to the fraud team, and declines get a letter.
- 4
Keep the record
Every check, decision and document is kept, so you can show exactly what happened and when.
Connected
Works with what you run.
Kiln connects to the systems lending and finance teams usually use. Nothing is replaced and nothing is migrated.
- Salesforce
- Microsoft Outlook
- Microsoft SQL Server
- Microsoft Teams
- Loan system
- Identity checks
More in lending and finance
Other processes we automate.
- Fraud referrals
- Hardship requests
- Settlement handovers
- Complaint deadlines
- Loan offer packs
What changes
Less chasing. More done.
Nothing waits unseen
Every referral has an owner and a deadline from the moment it arrives.
Limits that hold
Your credit rules are applied the same way every time, whoever is working the case.
Ready for review
The full history of every decision is there when an auditor or AFCA asks.
Next step
Tell us your automation problem. We'll help you solve it.
The approval that lives in someone's inbox, the report rebuilt by hand every month, the spreadsheet nobody wants to touch. Describe it in a sentence or two. We'll come back with how we would run it in Kiln, connected to the systems you already use.